1. What areas do you serve?
We proudly serve Strathroy and surrounding communities, including all of Middlesex County and Ontario. Whether you’re moving locally or across the province, we’ve got you covered!
2. Do you charge for fuel or mileage?
No. Our pricing is transparent with no hidden fees, and fuel/mileage is included in your hourly rate or covered by a flat travel fee.
3. How do I book a move?
Call or text us at (226)-273-0462 or email info@rnrmoving.ca. A $125 non-refundable deposit is required to secure your booking.
4. How Far In Advance Should I Book My Move?
We recommend booking your move at least 2-4 weeks in advance to secure your preferred moving date, especially during peak moving seasons (spring and summer). However, we do our best to accommodate last-minute moves whenever possible.
5.Do You Offer In-Home Or Virtual Estimates?
Yes! We offer both in-home and virtual estimates to provide you with an accurate moving quote based on your specific needs. Contact us to schedule an assessment.
6.What Payment Methods Do You Accept?
We accept credit cards, debit cards, bank transfers, and cash. Payment terms will be outlined in your moving agreement.
7.What Should I Do To Prepare For Moving Day?
* Ensure all boxes are labeled and packed securely.
* Disconnect and defrost appliances in advance.
* Keep important documents and valuables with you.
* Inform your movers of any fragile or special-care items.
8.Do I Need To Be Present During The Move?
Yes, we recommend that you or a trusted representative be present to oversee the moving process, answer any questions, and verify that all items have been moved properly..
9.What Happens If My Belongings Are Damaged During The Move?
We take every precaution to handle your items with care. However, in the rare event of damage, we have insurance coverage and will work with you to resolve the issue promptly.
10.Do You Offer Storage Options?
Yes, we provide short-term and long-term storage solutions for customers who need a secure place to keep their belongings before, during, or after a move.
11.What If I Realize Something Is Missing After The Move?
We recommend checking all boxes and furniture as soon as you arrive at your new home. If anything is missing, contact us immediately, and we will assist in locating your item.
12.Do You Offer Post-Move Support?
Yes! We offer furniture assembly, unpacking services, and storage solutions if you need additional help settling into your new space.
13.Do You Charge By The Hour Or By Weight/Distance?
For local moves, we typically charge by the hour. For long-distance moves, pricing is based on the weight of your belongings and the distance traveled